Regarding any feedback, concerns or complaints you may speak confidentially to your doctor or our Practice Manager.
Outside the clinic, you can address your concerns to the:
Australian Health Practitioner Regulation Agency (AHPRA)
111 Bourke Street, Melbourne, 3000. Telephone on 1300419495.
Health Services Commissioner,
26/570 Bourke Street, Melbourne, Vic. 3000. Telephone: 1300528113
your doctor in that consultation, for any instruction regarding a follow up appointment to complete the management of your medical consultation. This is
especially relevant if a number of pathology tests have been requested.
If a result is reported with an urgent abnormality you will be notified by telephone or registered mail. All other results, with your permission can be notified by either SMS or letter. As some test results may take longer than others, please contact the surgery if you have not had follow up contact from your doctor after 1 week regarding your results.
Infection Control / Drugs of Dependence / Tolerance Policy
Brighton Medical Clinic maintains the highest of RACGP standards in all aspects of sterilisation and infection control.
There are no drugs of dependence held on the premises of Brighton Medical Clinic.
Brighton Medical Clinic has a Zero Tolerance Policy for abusive or threatening behaviours directed against doctors, staff or patients.
Recall and Reminder System
As a service to our patients, we maintain a system to remind patients of routine tests, checkups or other preventative health issues via SMS or letter. Your permission is requested on our patient registration form.
Medical Student Education
Our practice is associated with the Department of General Practice, Monash University Medicine, Nursing and Health Science. The Doctors have been appointed as Clinical teachers to provide medical students with an educational experience in General Practice.
Fees & Medicare Claims
Brighton Medical Clinic is a private billing clinic. Fees are based on AMA rates and are determined by complexity and time.
A reduced rate is charged for children, healthcare card holders and pensioners. During times of financial hardship, please speak with your doctor at the time of consultation.
Higher consultation fees (with no concession rates) are charged for all visits from 6.00pm on a weekday, and Saturday. All current fees are clearly displayed in the waiting area.
Payment is requested on the day of consultation and claims to Medicare can be forwarded online for immediate refund to your bank account.
Availability of Doctors by Telephone
Although most problems are best dealt with in a consultation, doctors may be contacted during normal surgery hours. However when the doctor is in a consultation, you are welcome to leave a message and the doctor will endeavour to return your call at the end of the session.
The practice, for security reasons, does not use E-mail.
Facilities for non-English/poor English speaking patients
If required, the Interpreter Service can be contacted on 131450. Otherwise you are welcome to attend with a family member or friend to assist you.