Q: Do I need an appointment?
A: Consultations are by appointment. Our reception can be contacted at 03 9592 0222. Alternatively, you can make an appointment with your preferred provider on HotDoc.
Q: Can I claim my consultation from Medicare?
Q: Can I claim my vaccines from Medicare?
Q: Do I need to bring my Medicare card to each appointment?
A: It is appreciated if you do. Your Medicare number and current information is necessary for your details to be updated and correct.
Q: Do I pay more for an appointment after 6.00pm or on the weekend?
A: Yes. There is an “after-hours” surcharge for all consultations 6.00pm onwards and on weekends. There are no “concessional” rates at these times for pensioners and children.
Q: Is Brighton Medical Clinic a Bulk Billing Clinic?
Q: Does the clinic offer home visits?
A: Home visits (within the immediate area) may be available after discussion with your doctor; however it is preferred for patients to visit the surgery.
Q: Does Brighton Medical Clinic take new patients?
A: New patients are welcome to telephone the Clinic after 9.00am each weekday for any appointments that may become available on that day, however, new patients are always welcome to schedule an appointment in the days ahead.
Q: Are we able to get our travel vaccinations within our consultation?
A: Yes, Brighton Medical Clinic has all travel vaccines and is a registered clinic for Yellow Fever, together with certification.
Q: How do I get my test results?
Q: When will my doctor return my call?
A: Although most problems are best dealt with in a consultation, doctors may be contacted during normal surgery hours. However when the doctor is in a consultation, you are welcome to leave a message and the doctor will endeavour to return your call at the end of the session.
Q: Can you e-mail my documents?
A: Doctors and Nurses utilise secure email to deliver information to you and your Specialist providers with your permission. When receiving an email you will be provided first with an email that contains your secure document and a second email with the code to access your secure document. Please note that you must open your link soon after you receive the document as your link will expire. Your permission is requested on our patient registration form. You may opt out of email correspondence by discussing your preference with the reception staff.
Q: Do you have facilities for non-English/poor English speaking patients?
A: If required, the Interpreter Service can be contacted on 131450. Otherwise you are welcome to attend with a family member or friend to assist you. You, your doctor or your nurse can get Health Translations of common medical conditions from the Victorian Government at Health Translations | Health Translations.
Q: Will you see me at the clinic if I have a fever or cough ?
A: Brighton Medical Clinic maintains the highest of RACGP standards in all aspects of sterilisation and infection control. When booking for a consultation you will be asked whether you have: fever, runny nose, cough, sore-throat or any other COVID symptom or had any recent exposure to someone with Coronavirus or been on any recent travel. If you answer yes to any of these questions then we may direct you to a telehealth appointment or we will instruct you to remain outside or in your car until the doctor is ready to see you.
Q: Will you tell me when I am next due for tests or check ups?
A: As a service to our patients, we maintain a system to remind patients of routine tests, checkups or other preventative health issues via SMS or letter. Your permission is requested on our patient registration form.
Q: Do you have students working at the practice?
A: Our practice is associated with the Department of General Practice and the Department of Nursing at Monash University Medicine, Nursing and Health Science. Many of the Doctors working at Brighton Medical Clinic train Medical Students at the Practice. We are also engaged with the Australian Primary Care Nurses Association for placement of nursing students. Various Doctors and Nurses have been appointed as Clinical teachers to provide medical or nursing students with an educational experience in General Practice.
Q: Do I need an appointment for repeat scripts or repeat referrals?
A: Some of the doctors operating at the Clinic engage with HotDoc to provide you access to repeat scripts or repeat referrals from your doctor when you require them. Please go to https://HotDoc.com.au and enter the name of your doctor to access repeat referrals or repeat scripts. If your doctor does not engage in this service then they will require you to book an appointment with them to obtain a repeat script or repeat referral.